Refund policy
At Baretrail Co, we work hard to make your shopping experience clear, secure and hassle-free. Below you’ll find our policies on shipping, returns, exchanges, cancellations and deliveries.
🚚 Shipping
- Order processing: 1 to 3 business days.
- Delivery time: 7 to 10 business days once shipped, depending on the destination.
- Free shipping on ALL orders.
- Order tracking: you will receive an email with your tracking number once your order ships.
- International shipping: we ship worldwide.
🔒 Secure Delivery Protection (Optional)
You can add Secure Delivery Protection at checkout for $4.44 USD. It covers lost packages, damaged shipments and excessive delivery delays. If any of these occur, we will reship your order at no additional cost. This fee is non-refundable.
🔁 Returns & Exchanges (Full-Price Items)
Full-price items can be returned or exchanged within 14 calendar days of delivery.
To start a return or exchange, email us at infobaretrailco@gmail.com with your full name and order number. We will reply with instructions and the address of our return center in the United States.
Returned items must be:
- Unworn and unused
- In their original packaging
- Accompanied by the original shipping bag, tags and labels
Return shipping costs are paid by the customer, except when we sent the wrong item or a damaged or defective item (see below).
💳 Refunds
Once we receive and inspect the returned item, we will refund the full amount paid for the item to the original payment method within 14 calendar days.
We do not offer store credit. Refunds are always issued to the original payment method.
❌ Discounted Items
Any item displayed with a previous, higher price (crossed-out price) is considered a discounted item. Discounted items cannot be returned or exchanged.
Please check the size guide and product details carefully before placing your order.
🧦 Hygiene Products
For hygiene reasons, socks, insoles and toe separators cannot be returned or exchanged once opened.
📸 Wrong, Damaged or Defective Items
If you receive an item that does not match your order (wrong color, size or model), or an item that is damaged, defective or flawed, you must contact us within 24 hours of delivery at infobaretrailco@gmail.com.
Please include:
- Your order number
- Clear photos or videos showing the issue
- Photos of the packaging and shipping label
In these cases, Baretrail Co will send you the correct item or a replacement at no cost to you, including all shipping costs.
Claims submitted after the 24-hour period will not be accepted.
⚠️ Size & Color Variations
Product measurements may vary slightly (±2–3 cm) from the size chart, and colors may look slightly different depending on your screen settings. These variations are common in footwear and are not considered defects.
❌ Order Cancellations
Orders can be canceled within 2 hours of payment by emailing infobaretrailco@gmail.com.
Canceled orders will be refunded minus a 10% bank and processing fee.
After the 2-hour window, orders can no longer be canceled.
📮 Incorrect Address, Failed or Refused Deliveries
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because:
- the shipping address is incorrect or incomplete,
- the customer is not available after 3 delivery attempts, or
- the customer refuses the package,
the customer loses all rights to the order and no refund will be issued.
📢 Customer Service Language
All inquiries, complaints and requests must be submitted in English.
↩️ Right of Withdrawal
Where applicable by law, consumers have 14 calendar days to withdraw from a purchase without giving a reason. The withdrawal period begins on the day you, or a third party you designate (other than the carrier), receive the product.
How to withdraw: email infobaretrailco@gmail.com with your full name, order number and a clear statement of your decision to withdraw. We will confirm receipt of your request.
Returning the product: after notifying us, you have 14 calendar days to send the item to the return address we provide. The item must be unused and in its original condition and packaging. You are responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Return costs: the direct cost of returning the product is paid by the customer. We recommend a tracked shipping service.
Refunds: we will refund the amount paid within 14 calendar days of receiving your withdrawal request, using the same payment method as the original purchase. We may withhold the refund until we receive the product or proof that it has been shipped back, whichever comes first.
Exceptions: the right of withdrawal does not apply to personalized products, sealed products that cannot be returned for health or hygiene reasons once unsealed (such as socks, insoles and toe separators), or products that deteriorate quickly.
🤝 Contact
Questions before ordering? The Baretrail Co team is happy to help with sizing or any product questions.